Welcome to Walden Beauty. These Terms and Conditions ("Terms") govern your use of our website and the purchase of our skincare products, including The Evergreen Cream and other products in our collection. By accessing our website or purchasing our products, you agree to be bound by these Terms.

1. General Information

Company Name: Walden Beauty

Location: Saanichton, British Columbia, Canada
Contact: hello@waldenbeauty.com

These Terms apply to all visitors, users, and customers of Walden Beauty's website and retail locations.

2. Product Information

All products sold by Walden Beauty, including The Evergreen Cream, are manufactured in Canada. We strive to provide accurate descriptions, images, and pricing information for all products. However, we do not warrant that product descriptions, images, or other content on our website are accurate, complete, reliable, current, or error-free.

Prices are subject to change without notice. We reserve the right to modify or discontinue products at any time without liability.

3. Online Purchases

3.1 Order Acceptance

All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in pricing or product information, or suspected fraudulent activity.

3.2 Payment

We accept various payment methods as indicated at checkout. Payment must be received in full before orders are processed. All prices are listed in Canadian dollars (CAD) unless otherwise specified.

3.3 Order Confirmation

You will receive an email confirmation once your order has been placed. This confirmation does not constitute acceptance of your order. Acceptance occurs when we ship your products and send you a shipping confirmation.

5. Shipping and Delivery

5.1 Shipping

We ship within Canada and to select international destinations. Shipping costs and estimated delivery times will be provided at checkout. Delivery times are estimates only and are not guaranteed.

5.2 Risk of Loss

All products purchased from Walden Beauty are shipped pursuant to a shipping contract. Risk of loss and title for items pass to you upon delivery to the carrier.

5.3 International Orders

International customers are responsible for all customs duties, taxes, and fees imposed by their country. We are not responsible for delays caused by customs.

6. Returns and Refunds

6.1 Return Policy

Because Walden Beauty is a small business, we are unable to accept returns or exchanges. If your order arrives damaged or in less than perfect condition please contact us here.

7. Product Safety and Use

7.1 Patch Test

We recommend performing a patch test before using any new skincare product. Apply a small amount to your inner arm and wait 24 hours to check for any adverse reactions.

7.2 Discontinue Use

If irritation, redness, or discomfort occurs, discontinue use immediately and consult a healthcare professional if necessary.

7.3 Not Medical Advice

Our products are cosmetic in nature. Nothing on our website constitutes medical advice. Consult with a healthcare professional for medical concerns.

8. Intellectual Property

All content on the Walden Beauty website, including text, graphics, logos, images, and software, is the property of Walden Beauty and is protected by Canadian and international copyright laws. You may not reproduce, distribute, or create derivative works from our content without express written permission.

9. User Conduct

You agree not to:

• Use our website for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Interfere with the proper functioning of our website
• Upload viruses or malicious code
• Collect information about other users without permission
• Impersonate any person or entity

10. Links to Third-Party Sites

Our website may contain links to third-party websites, including our Instagram page. We are not responsible for the content, privacy practices, or terms of service of these external sites. Access to third-party sites is at your own risk.

11. Social Media

When you interact with Walden Beauty on social media platforms (including Instagram), you are also subject to the terms and conditions and privacy policies of those platforms.

12. Privacy

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy to understand our practices.

13. Limitation of Liability

To the fullest extent permitted by law:

13.1 Disclaimer of Warranties

Our products and website are provided "as is" without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

13.2 Limitation of Damages

Walden Beauty shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our products or website, even if we have been advised of the possibility of such damages.

13.3 Maximum Liability

Our total liability to you for any claims arising from your use of our products or website shall not exceed the amount you paid for the product giving rise to the claim.

14. Indemnification

You agree to indemnify, defend, and hold harmless Walden Beauty, its officers, directors, employees, and agents from any claims, liabilities, damages, losses, costs, or expenses (including legal fees) arising from:

• Your use of our products or website
• Your violation of these Terms
• Your violation of any rights of another party

15. Governing Law and Dispute Resolution

15.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Province of British Columbia and the federal laws of Canada applicable therein, without regard to conflict of law principles.

15.2 Jurisdiction

You agree that any dispute arising from these Terms or your use of our products or website shall be subject to the exclusive jurisdiction of the courts located in British Columbia, Canada.

16. Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website. Your continued use of our website or purchase of our products after changes are posted constitutes acceptance of the modified Terms. We encourage you to review these Terms periodically.

17. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

18. Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices published on our website, constitute the entire agreement between you and Walden Beauty regarding your use of our website and products.

19. Contact Information

If you have any questions about these Terms and Conditions or have queries we’d love to help and support you and your skin journey. Please contact us at:

Walden Beauty

Saanichton, British Columbia, Canada
hello@waldenbeauty.com